FAQ's

Timeframe - When will I receive my shoes if they are handmade to fit me? As all our shoes are completely hand crafted to your measurements, please allow up to 6 weeks from emailing through your order form, to receiving your shoes.  When we receive your initial order we will contact you with an estimated timeframe which is dependant on current workload.  We ask that you consider this timeframe carefully to ensure that they meet any deadline for an event or function you may have in mind to wear your new shoes
Do I pay for the shoes up front?

Once you have sent through your initial order and the timeframes for production have been established, you will be sent an invoice for 50% of the cost of the shoes.  Shoe development will not commence until Pendragon receive payment of this invoice in full and we have received all, accurate foot measurements.

How do I calculate postage on the online order form? See the Postage and Shipping page under the CUSTOMER SERVICE tab and choose your country or zone.

 

How do I measure my feet for bespoke orders? Simply watch the measuring feet video and follow the instructions.

Can I lay-by my shoe purchase or order?

Simply choose the lay-by option in the shopping cart when you have filled out all item and shipping details.  Lay-bys can be paid by either PayPal or direct deposit. If you want to layby something that's not on the shopping cart, please email the following details to us at shoemakers@pendragonshoes.com

Please keep a record of your lay-by information and email us when you make each payment. Reference for direct deposit bank payments should be your name.

DATE:

NAME:

ADDRESS:

PREFERRED CONTACT EMAIL/PHONE:

STYLE OF SHOE:

SIZE:

TOTAL COST INCLUDING POSTAGE (if known)

INITIAL LAY-BY DEPOSIT (minimum 10%)

EXPIRY DATE (6 weeks from date of first payment)

What are the direct deposit bank details?

Suncorp Bank

Pendragon Boot Company

BSB 484799 Account Number: 452363666

 

Still have some questions?

email us - we usually answer you very quickly! shoemakers@pendragonshoes.com

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